CONVERSATION BETWEEN A CUSTOMER CARE EXECUTIVE AND A CUSTOMER

 Customer: Hello! I am Rahul, I placed an order on swiggy 20 mins ago and I cannot reach my delivery executive.Executive: Give me a moment sir, let me just check.Customer: Sure!Executive: Thank you sir for being on hold, your order will take 15 more minutes to get ready as there is a rush at the restaurant. Your delivery executive is at the restaurant to collect the order as soon as he does it, he will contact you himself.Customer: But why can’t I reach my delivery executive?executive: As our delivery man hasn’t received your order yet from the restaurant and your delivery code hasn’t been generated so that’s why you are are unable to reach the delivery guy.Customer: But I wanted to customize my order a little.Executive: sir for the same you can contact the restaurant directly. The contact details are provided below your order.Customer: sure! Thank you for your help.Executive: It was my pleasure sir and we apologize for the inconvenience caused. I hope you enjoy your order and have a good day forth. 

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